Last updated on May 23, 2024

Terms of service

Important Terms

These evaluation terms of service are between Hugo and You and govern Your use of the Hugo. If You are using Hugo on behalf of another entity (such as your employer), You must have the authority to accept these Terms on their behalf.

Hugo may update the Terms by posting updated Terms on our website. All changes become effective when posted. Such changes are not retroactive, but Your continued use of the Hugo after any such changes means You agree to such changes. Notwithstanding the above, in no event may Hugo alter the Terms in a way that meaningfully detracts from its obligations with respect to Confidential Information, Customer Data, or Customer Content as agreed to in this Agreement without express written authorization from You

The Hugo is a research tool, and its Output is not financial advice. The Output of Hugo is AI-generated, and may contain errors and misstatements or may be incomplete

Usage

You may access, and we grant You the non-exclusive right to use, the Basic Service of the Hugo. Access credentials are specific to the user to whom they are issued and may not be shared, including within the same organization.

You will take reasonable steps to prevent unauthorized use of the Service and You will notify us promptly if You learn of any material unauthorized usage.

Your usage of the Hugo is governed by the Terms. You will generally interact with the Hugo by providing Input to the Service and receiving Output from the Service.

You may not (i) use the Hugo in a way that infringes, misappropriates, or violates any person’s rights; (ii) access or use the Hugo from within any Embargoed Countries; (iii) attempt to reverse engineer or attempt to discover the source code or engineering of the underlying model and systems of the Hugo or Hugo’s subcontractors; (iv) attempt automated means to scrape content or Output from the Hugo.

To the extent that You provide us with any Feedback, we may freely use and incorporate any Feedback into our products and services. Hugo may not utilize Feedback in a way that identifies, or could be used to identify, Customer, its users, Customer Data, Content, or Customer's Confidential Information.

Any third party software, services, or other products You use in connection with the Hugo (for example, Your internet browser) are subject to their own terms, and we are not responsible for such third party products.

Content

You may provide Input to the Hugo and receive Output from the Hugo. As between the parties, You own Your Output subject to Your compliance with the Terms.

You may provide Input that is similar or identical to third party’s user’s Input or may receive Output that is similar or identical to Output provided to other third party users. Queries that are requested by other third party users and responses provided to other third party users are not Your Content.

Hugo may collect and use Usage Data to develop, improve, support, and operate its Services. Hugo may not share Usage Data that includes Your Confidential Information with a third party except (a) with our confidentiality sections or (b) to the extent the Usage Data is aggregated and anonymized such that You cannot reasonably be identified.

Customer Data

To utilize certain features, You may be required to upload documents (“Customer Data”) into the Hugo for the purpose of enabling certain features.

As between the parties, You retain all right, title and interest (including any and all intellectual property rights) in and to the Customer Data. You grant to Hugo and its Affiliates a non-exclusive, worldwide, royalty-free right to process the Customer Data and Your Input to the extent necessary to provide the Service to You, to prevent or address service or technical problems with the Service, or as may be required by law.

Your use of the Service and all Customer Data will comply with applicable laws, government regulations, and any other legal requirements, including but not limited to, any data localization or data sovereignty laws, regulations, and any other third-party legal requirements applicable to You. You are responsible for the accuracy, content and legality of all Customer Data

Payment and subscription

You are utilizing the Hugo via an authorized free trial, You agree that you will do so in accordance with your instructions from Hugo. If we believe that you are not using the free trial in good faith, we may immediately terminate your access to the Service. We reserve the right to limit the resources and features available to free trial users.

Subject to the terms and conditions of this Agreement, Hugo hereby grants to Customer a limited term, non-exclusive, non-transferable, non-sublicensable license for the Authorized Users to access via a web browser or mobile app the Services solely for internal business purposes or personal, non-commercial use (each such license for an Authorized User, a “Seat”). Sharing of Seats is not permitted. Usernames and passwords for each Seat distributed to Authorized Users may only be used by the Authorized User to whom the Seat is assigned. If anyone who is not an Authorized User accesses the Services using the username or password of an Authorized User, Customer shall purchase an additional Seat equivalent to the Seat of such Authorized User.

The Agreement will take effect on the Effective Date and continue until the expiration or earlier termination of all Seats under the Agreement. Each Seat will activate and expire in accordance with the Subscription Period (the “Initial Term”). Upon expiration of the Initial Term, the Subscription Period for the Seats will automatically renew for additional terms of one (1) year (each an “Extended Term”); provided, however, that either party may choose not to renew a Seat at the end of either the Initial Term or any Extended Term upon written notice, for which email may suffice, to the other party delivered at least 90 days before the end of the Initial Term or the then-current Extended Term (whichever is applicable).

Term and termination

These Terms take effect when You first use the Hugo and remain in effect until terminated. You may terminate these Terms at any time by discontinuing the use of the Service. We may similarly terminate upon notice at any time.

Upon termination, You will stop using the Hugo, and You will promptly return, or if instructed by us, destroy any Confidential Information. The sections of these terms that customarily would survive such an agreement shall survive (for example, provisions around confidentiality, obligation to pay unpaid fees, etc.)

Warranty and disclaimer

You warrant that You have the necessary rights in Your Customer Data and Input to use it with the Hugo and that Your use of the Hugo will comply with all applicable laws and regulations.

The Hugo is provided on an as-is and as-available basis. Hugo makes no representations or warranties of any kind, implied or expressed, with respect to the Hugo including warranties of merchantability, title, non-infringement, or fitness for a particular purpose, which are disclaimed. Hugo does not represent or warrant that the use of the Hugo will be uninterrupted or error-free

Limitations of Liability

In no event will either party be liable to the other party or any third party for any indirect, incidental, special, exemplary, punitive, or consequential damages, including loss of income, data, profits, revenue, or business interruption, or the cost of substitute services or other economic loss, arising out of or in connection with these Terms, whether such liability arises from any claim based on contract, warranty, tort (including negligence), strict liability or otherwise, and whether or not such party has been advised of the possibility of such loss or damage

Other than for claims based on liability which, by law, cannot be limited (for example, tort claims for gross negligence and intentional misconduct), in no event will either party’s total liability to the other party or any third party for all claims in the aggregate (for damages or liability of any type) in connection with these Terms exceed $1,000 (the “Liability Cap”)

General Terms

Assignment. Neither party may assign these Terms without the advance written consent of the other party, except that Hugo may (i) assign these Terms in their entirety to any Affiliate and (ii) assign these Terms in connection with a consolidation, merger or sale of all or substantially all of our assets

Subcontracting. Hugo may use subcontractors and other third-party providers in connection with the performance of its activities under these Terms as it deems appropriate, provided that it remains responsible for the performance of any such subcontractors or third-party providers.

Severability and Interpretation. If a court of competent jurisdiction holds any provision of these Terms to be unenforceable or invalid, that provision will be limited to the minimum extent necessary so that these Terms will otherwise remain in effect. Section headings are inserted for convenience only and shall not affect the construction of these Terms

Open Source Software. We warrant that we will not use any software in the Service that would cause Your software to become subject to an open source license that would require, as a condition of use, Your software to be disclosed or distributed in source code form or would give others the right to modify Your software

Confidentiality. Each party (as the “Receiving Party”) will use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but not less than reasonable care) to: (i) not use any Confidential Information of the other party (the “Disclosing Party”) for any purpose outside the scope of these Terms; and (ii) except as otherwise authorized by the Disclosing Party in writing, limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates’ employees and contractors who need that access for purposes consistent with these Terms and who are bound by confidentiality obligations to the Receiving Party containing protections not materially less protective this section. If the Receiving Party is required by law or court order to disclose Confidential Information, then the Receiving Party shall, to the extent legally permitted, provide the Disclosing Party with advance written notification and cooperate in any effort to obtain confidential treatment of the Confidential Information. The Receiving Party acknowledges that disclosure of Confidential Information would cause substantial harm for which damages alone would not be a sufficient remedy, and therefore that upon any such disclosure by the Receiving Party, the Disclosing Party will be entitled to seek appropriate equitable relief in addition to whatever other remedies it might have at law.

No Training by Subprocessors. Subprocessors will not train any AI models with Your Content or Customer Data. Subprocessors will not retain or log for human review Your Content or Customer Data

Limitations on Training. Hugo will not train any AI models using Your Content or Customer Data.

Privacy Policy. Your users will be subject to our Privacy Policy to the extent not in conflict with the Terms in using the Hugo

Governing Law. These Terms will be governed by the laws of the State of California and the United States without regard to conflicts of laws provisions thereof, and without regard to the United Nations Convention on the International Sale of Goods.

Arbitration. Any dispute, claim or controversy arising out of or relating to this Agreement or its breach, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in San Francisco. For matters with a disputed amount in controversy of more than $250,000, the matter will be heard before a panel of three arbitrators subject to JAMS’ Comprehensive Arbitration Rules and Procedures for other matters before a single arbitrator subject to JAMS’ Streamlined Arbitration Rules and Procedures. Judgment on the Award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.

Notice. All notices must be in writing (in English) and addressed to the parties via email: (i) for Hugo, notice must be sent to skibabadr@gmail.com; and (ii) for You, to the email address associated with Your user account. Notices will be deemed given upon receipt. Either Party may change its email address for notices under these Terms by providing the other Party written notice in accordance with this section

No Waiver. No waiver will be implied from conduct or failure to enforce or exercise rights under these Terms, nor will any waiver be effective unless in a writing signed by the waiving Party.

Entire Agreement. These Terms are the complete and exclusive statement of the mutual understanding of the parties in connection with Your use of the Hugo and supersede and cancel all previous written and oral agreements, understandings, and communications relating to the subject matter in these Terms. Each party represents that, in connection with the Hugo, it has not relied on any term or representation not contained in these Terms.

Export Control. The parties agree to comply with all export and import laws and regulations of the United States and other applicable jurisdictions. The Services may not be used in or for the benefit of, exported, or re-exported (a) into any U.S. embargoed countries or that has been designated by the U.S. government as a “terrorist supporting” country (collectively, the “Embargoed Countries”) or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals, any other restricted party lists (existing now or in the future) identified by the Office of Foreign Asset Control, or the U.S. Department of Commerce Denied Persons List or Entity List, or any other restricted party lists. You represent and warrant that You are not located in any Embargoed Countries and not on any such restricted party lists.

Force Majeure. Neither party will be liable to the other for any delay or failure to perform any obligation under these Terms if the delay or failure results from any cause beyond such party’s reasonable control that could not have been prevented through the use of commercially reasonable safeguards, including acts of God, labor disputes, or other industrial disturbances, systemic electrical, telecommunications, or other utility failures, earthquake, storms or other elements of nature, blockages, embargoes, riots, public health emergencies (including pandemics and epidemics), acts or orders of government, acts of terrorism, or war